Privacy Policy — 499g
Your privacy matters to us. This policy explains exactly what data 499g collects, why we collect it, and how we keep it safe.
1Introduction
499g ("we", "us", "our") is committed to protecting the privacy of everyone who uses the 499g platform. This Privacy Policy describes how we collect, use, store, share, and protect personal information when you access or use our website, mobile interface, games, and related services.
By registering an account or using the 499g platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this policy, please do not register an account or continue using the platform.
This policy applies to all users of the 499g platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations in Bangladesh. It also applies to anyone who contacts 499g support, participates in promotions, or otherwise interacts with our services.
2Information We Collect
499g collects personal information that is necessary to provide you with a safe, compliant, and personalised gaming experience. The categories of information we collect include the following.
- Identity information: your full legal name, date of birth, and national identity document details provided during registration or KYC verification.
- Contact information: mobile phone number, email address, and physical address where provided for account verification or correspondence purposes.
- Financial information: transaction history including deposit and withdrawal amounts, dates, payment method references (bKash wallet numbers, Nagad numbers, bank account last digits), and balance records.
- Account activity: login history, game sessions, bets placed, outcomes, bonus usage, responsible gaming tool usage, and customer support interactions.
- Device and technical information: IP address, device type, operating system, browser type and version, screen resolution, and time zone — collected automatically when you access the platform.
- Communications data: records of any messages you send to 499g support via live chat, email, or any other channel, including the content of those communications and any attachments.
Types of Data We Handle
3How We Use Your Information
499g processes personal data only for specific, defined purposes. We do not use your data for purposes beyond those listed below unless we obtain your explicit consent or are required to do so by law.
- Account creation and management: to register your account, verify your identity, process KYC checks, and maintain your account in good standing throughout your use of the platform.
- Service delivery: to process your deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, settle your bets and game outcomes, and credit or debit your account balance accordingly.
- Security and fraud prevention: to detect and investigate suspicious account activity, prevent money laundering, identify multi-accounting, and protect the platform from abuse by any individual or coordinated group.
- Responsible gaming: to monitor your gaming behaviour for signs of problem gambling, enforce deposit limits and self-exclusion requests you have set, and provide personalised responsible gaming interventions where appropriate.
- Customer support: to respond to your enquiries, complaints, and account requests submitted via live chat, email, or any other support channel, and to maintain records of those interactions.
- Service improvement: to analyse aggregated, anonymised usage data to improve game performance, fix platform issues, test new features, and personalise the experience for players across Bangladesh.
4Legal Basis for Processing
499g processes personal data on the following legal grounds, depending on the specific processing activity involved.
- Contractual necessity: processing required to fulfil the services you have requested under these Terms, including account management, payment processing, and bet settlement.
- Legal obligation: processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and any lawful requests from regulatory or law enforcement authorities.
- Legitimate interests: processing conducted for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your data protection rights.
- Consent: processing for direct marketing communications, optional analytics, or any other purpose where we ask for and you provide explicit consent. You may withdraw consent at any time by contacting 499g support.
5Sharing Your Information
499g does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the following limited circumstances.
- Payment service providers: we share necessary transaction data (name, account reference, amount) with bKash, Nagad, Rocket, and bank partners solely for the purpose of processing your deposits and withdrawals. These providers process data under their own privacy policies and are contractually bound to use it only for the specified purpose.
- Identity verification providers: we may share identity document information with third-party KYC verification services to confirm your age and identity during the account verification process.
- Game providers: aggregated, non-personally-identifiable game session data may be shared with game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) for the purpose of resolving disputes, investigating technical errors, and ensuring fair play.
- Legal and regulatory authorities: we will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law, a valid court order, or a lawful regulatory request. We will not disclose more data than is required by the specific legal obligation.
6Payment Data and Financial Privacy
499g processes all financial transactions in Bangladeshi Taka (BDT). When you make a deposit via bKash, Nagad, or Rocket, those payment providers process your payment credentials on their own secure infrastructure. 499g receives only a transaction reference, the amount, and a status confirmation — we do not store your bKash PIN, Nagad PIN, or bank passwords.
Withdrawal requests are processed to the same payment method used for the most recent deposit. To protect against fraud, 499g may require additional identity verification before releasing funds. All withdrawal transaction records are retained as part of our financial compliance obligations.
7Cookies and Tracking Technologies
499g uses cookies and similar tracking technologies to operate the platform, maintain your login session, and analyse usage patterns. The following types of cookies are used on the 499g platform.
- Essential cookies: strictly necessary for the platform to function, including session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Functional cookies: used to remember your preferences such as language selection and responsible gaming settings so you do not need to re-enter them on each visit.
- Analytics cookies: used to collect anonymised data about how users interact with the platform — which pages are visited most, how long sessions last, and which features are used — to help us improve the service.
- Security cookies: used to detect and prevent fraudulent login attempts, flag unusual account activity, and maintain the integrity of active sessions across devices.
You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent the 499g platform from functioning correctly and you will not be able to log in or place bets. Non-essential cookies (functional and analytics) can be disabled without affecting core platform access.
8Data Retention
499g retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide.
Account data and transaction records are retained for a minimum of 5 years following account closure to comply with anti-money laundering and financial record-keeping requirements. Game session logs are retained for up to 2 years. Communications records (support interactions) are retained for up to 3 years. Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.
9Your Privacy Rights
As a user of the 499g platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 499g support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.
10Data Security
499g implements industry-standard security controls to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and the 499g platform, encrypted storage for sensitive account data at rest, role-based access controls that restrict which 499g staff members can access personal data, regular security assessments of our platform infrastructure, and automated monitoring for unusual access patterns.
Despite these safeguards, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying 499g immediately at [email protected] if you suspect any unauthorised access to your account.
11Children's Privacy and Age Restriction
The 499g platform is strictly intended for adults aged 21 and above. 499g does not knowingly collect personal data from anyone under the age of 21. If we become aware that a player under 21 has registered an account, we will immediately close that account, void all associated activity, and delete the personal data associated with that account to the extent permitted by our legal retention obligations.
12Third-Party Links and Services
The 499g platform may reference third-party services such as payment providers (bKash, Nagad, Rocket) and game providers. These third parties operate under their own privacy policies, which are independent of this Privacy Policy. 499g is not responsible for the privacy practices of third-party services and encourages you to review their privacy policies directly. 499g does not link to or embed content from external websites that are outside the 499g platform.
13Changes to This Privacy Policy
499g reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered contact details. The most current version of this Privacy Policy will always be available on the 499g website.
Your continued use of the 499g platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you must stop using the platform and may request account closure by contacting [email protected].
14Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 499g handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week to assist you.